ASTRES

ASTRES is used in a helpdesk of the french civil aviation and allow to manage customer tickets (with workflow and level tree-view), internal actions between actors, diffused/received documents, sent/received material, planning, stats, reporting, news.

Project Samples

Form to sum up the progress of a project

Details of a ticket view by a member of the support team

Planning of the absences of the members of the support

Dialog interface between the customer and the support

Project Activity

See All Activity >

License

GNU General Public License version 2.0 (GPLv2)

Follow ASTRES

ASTRES Web Site

Other Useful Business Software

APIs for the next generation of business text messaging

For companies that need a reliable messaging API provider

Get your customers’ messages where they need to go with 99%+ deliverability. Telgorithm’s API automates A2P compliance & message management for faster, easier, & more reliable messaging, enabling you to offer the best service to your customers.

Learn More

Rate This Project

User Ratings

5.0 out of 5 stars

★★★★★

★★★★

★★★

★★

★

ease 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5 0 / 5

features 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5 0 / 5

design 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5 0 / 5

support 1 of 5 2 of 5 3 of 5 4 of 5 5 of 5 0 / 5

User Reviews

Filter Reviews:

All

bopre Posted 2013-04-16

Excellent logiciel de gestion des services d'assistance. Complet, professionnel et bien conçu. Comprend un grand nombre d'outils de gestion et de statistiques, permettant de prendre en charge et d'opérer un service d'assistance (HelpDesk) avec un minimum de configuration. Chapeau aux concepteurs et merci pour le partage...
diegrossoitty Posted 2013-02-09

ASTRES is small and works nicely
jungcaz Posted 2012-10-20

Really nice project!

Additional Project Details

Languages

French, English

Intended Audience

Information Technology, Customer Service

User Interface

Web-based

Programming Language

PHP, XSL (XSLT/XPath/XSL-FO), JavaScript

Database Environment

MySQL

Related Categories

PHP Enterprise Software, PHP Help Desk Software, XSL (XSLT/XPath/XSL-FO) Enterprise Software, XSL (XSLT/XPath/XSL-FO) Help Desk Software, JavaScript Enterprise Software, JavaScript Help Desk Software

Registered

2007-10-24

Similar Business Software

Atera

Atera’s all-in-one platform enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere, so they can work smarter and faster. With Atera, you can manage your entire IT operation — from patch management, IT automations, advanced reporting,...

See Software
aqua cloud

aqua is an AI-powered advanced Test Management System designed to make the QA process painless. It is ideal for enterprises and SMBs across various sectors, although aqua was initially designed specifically for regulated industries like Fintech, MedTech and GovTech. aqua cloud helps to: -...

See Software
Vivantio

Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support. By combining enterprise-level functionality with the flexibility of a modern...

See Software